In some cases, the system refuses the provided documents. Here’s why:
- Choose the type of document you’re uploading
- Either upload a scanned document or take a photo of the document on the spot
- To take a photo, allow access to your device’s camera (smartphone, webcam)
- The captured image will appear on the right side of the page, click continue
- Upload or take a photo of yourself in the same way you took the first photo
- The image is blurry, dark, or illegible.
- The country of the issue is incompatible with your registration.
- The selected document doesn’t match the document category you chose.