FAQs

An account is considered dormant if there has been no trading activity, deposits or withdrawals for over 12 months. At this point, you will begin receiving newsletters encouraging you to activate or reactivate your account to avoid deactivation.

If your account is deactivated due to dormancy, you will need to submit a reactivation request through the Axiory portal. Our team will review your request and may require additional information, such as updated KYC documents or answers to our investment questionnaire. Once your request is approved, you will become an Axiory client again, and your new trading account will be opened.

Yes, a fixed fee of 5 USD/month will be charged for dormant accounts with a remaining balance. This fee will be applied every month until you reactivate your account or your balance reaches zero. If applicable, conversion rates will also be considered when charging the monthly fee.

To reactivate your dormant account, you can place a trade if you have any remaining balance, alternatively, you may log in to your Axiory portal and make a deposit or a withdrawal request. Our support team is always available to help guide you through the process.

To prevent your account from becoming dormant, ensure you maintain trading activity on your preferred trading platform (MT4, MT5, or cTrader). Regularly logging in to your Axiory portal and making deposits, withdrawals, or placing trades will keep your account active.

If you no longer wish to trade with Axiory, please inform our support team by email at support@axiory.com. They will assist you in withdrawing any remaining funds from your account and guide you through the necessary steps to close your account.

Yes, we will notify you via email if there are any changes to your leverage settings due to this update. It's important to monitor your email for communications regarding these adjustments.

If you trade across multiple accounts or maintain high leverage positions, we recommend reviewing the effective margin of each trading account. You may need to adjust your leverage settings accordingly through the Axiory portal to align with the new maximum leverage based on total equity.

With this change, the maximum leverage available to you may increase or decrease depending on the total equity across all your accounts (including credit / excluding Wallet and Alpha accounts). If you have multiple accounts, each account's leverage will automatically adjust to ensure compliance with the new aggregate equity-based limits.

At Axiory, we have achieved latency levels between 0.0003 and 0.0007 seconds through our cutting-edge infrastructure (measured between Axiory and our liquidity provider’s servers). Since the network delay is greatly reduced, this significantly enhances your trading experience by allowing for near-instantaneous trade execution, which is critical in fast-paced markets. With an average execution time of just 29 milliseconds*—an improvement of 530% from the previous average of 160 milliseconds—you gain a competitive edge by being able to react to market changes more swiftly than ever.

*29 ms execution speed applies to Forex and metals only.

Axiory leverages advanced infrastructure and a cross-connected private network that is directly linked to local liquidity providers located in Equinix LD4 and TY3 data centers. This strategic connection allows us to significantly reduce latency, resulting in lightning-fast execution speeds. By minimizing delays, we enable traders to execute their strategies with precision, which is essential for capitalizing on market opportunities.

Slippage occurs when an order is executed at a different price than intended, usually due to market volatility. Axiory has implemented advanced technological solutions that minimize slippage, allowing for zero or positive slippage on about 70% of all trades. This means that the majority of your trades will be executed at your intended price or even better, leading to smoother and more predictable trading outcomes. This level of reliability enhances your overall trading experience and helps in managing trading costs more effectively.

Opening an account with Axiory is a quick and streamlined process. Thanks to our Smart Onboarding System, you can register and start trading in less than one minute. This innovative system incorporates advanced logic and automation, eliminating unnecessary steps and allowing you to focus on what matters most—trading. Once registered, you can quickly fund your account and start taking advantage of our trading conditions.

As part of a limited-time promotion* celebrating the launch of our newest features, Axiory has eliminated all deposit fees. This means every amount you deposit goes directly into your trading account without incurring extra costs. 

*Please note that while Axiory does not charge deposit fees, banks may apply their own fees for international wire transfers, which are beyond our control.

A zero stop-out level means that you benefit from a larger margin buffer, providing greater flexibility in managing your trades. This feature allows you to maintain positions longer without the worry of being forced out of the market prematurely. It gives you the confidence to adjust your trading strategy as needed, particularly in volatile market conditions. This advantage is available for our Max and Zero accounts, enhancing your trading control and decision-making capabilities.

Zero spreads indicate that there is no difference between the buying and selling prices for certain trading instruments. Axiory's Zero account offers zero spreads on over 90% of the day for popular FX instruments. This feature optimizes your trading costs and allows for tighter pricing, enabling you to enter and exit trades with greater efficiency. It is essential to note that spreads may widen during significant market events or news releases, reflecting typical market behavior. Axiory strives to maintain these zero spreads as consistently as possible.

The Zero trading account is designed to offer zero spreads on selected FX pairs for over 90% of the trading day. Our dedicated efforts at Axiory, combined with our exclusive partnership with a local liquidity provider, enable us to actively adjust prices to achieve zero spreads and provide the best trading conditions for our clients. With tighter bid-ask gaps, you can achieve more precise trade execution. 

You can use the Zero account on MetaTrader 4 (MT4), MetaTrader 5 (MT5), and cTrader. This flexibility allows you to trade on the platform that best fits your trading style.

Zero spreads apply to selected major FX pairs. Please review this detailed table, listing the specific pairs that qualify for zero spreads, helping you plan your trading strategies accordingly.

Yes, the Zero account is exclusively for forex trading. It does not cover indices, CFD stocks, or metals, including XAUUSD, allowing you to focus solely on forex pairs.

This account type features tighter bid-ask spreads, optimizing trading costs. The zero spreads allow you to enter and exit trades with improved pricing, enhancing your overall trading efficiency. Additionally, with the Zero stop-out, you get a larger margin buffer for greater flexibility, enabling you to manage trades confidently without the concern of early closures.

You can use leverage up to 1:1000 with the Zero account. This leverage tier is the same as those available for our Nano, Standard, and Tera accounts, giving you flexibility in managing your trades.

Yes, you can open a demo account with the Zero account. This allows you to practice trading with zero spreads in a risk-free environment before transitioning to live trading.

No, the Zero trading account allows all standard operations, including account openings, deposits, withdrawals, leverage adjustments, and ITFs, just like other account types.

While we aim to provide zero spreads for the majority of the day, it’s important to understand that achieving zero spreads 100% of the time is not always feasible. We have collaborated with our liquidity provider to create conditions that target zero spreads for about 90% of the trading day. However, during certain market events, like major economic news or high volatility, spreads may naturally widen.

Most ticks will display zero spreads, but there may be instances where you see spreads of 1 or 2. Additionally, no liquidity adjustments occur during the rollover period from 23:00 to 01:00 server time. Although we strive to maintain zero spreads as much as possible, we cannot guarantee this under all market conditions.

You can register for an Axiory trading account by filling out our registration form which is available at https://my.axiory.com/register. 

If you provide us with all the documentation required through our onboarding process, you should be able to start trading within 10 minutes.

No, it is not possible to register a joint account.
 

Unfortunately in this case, and due to our Client’s Domicile Policy, you wouldn't be able to open an account with Axiory.

Please head to https://www.axiory.com/register/corporate to register as a corporate client.

During the registration process you will be required to provide us with the following documents:

- Certificate of Incorporation

- Memorandum / Articles of Association

- Certificate of Registered Office

- Certificate of Registered Shareholders

- Certificate of Directors

- Resolution of the Board of Directors for opening the account

- Proof of Identity for all directors, shareholders (above 20%) and beneficial owners
- Selfie (a real-time photo) from each director in order to perform face similarity checks

- Proof of Residence for all directors, shareholders (above 20%) and beneficial owners

No, we do not accept clients who are US citizens and residents.

During the verification process you will be required to provide: Proof of identity, Proof of Residence and a Selfie (Photo of yourself).
As per our AML/KYC policy and legal framework we are required to receive this documentation for all of our clients who want to trade with our company. Also, please note that Axiory is entitled to request new documentation at any time (for example if your ID expires).

You can upload the requested document through your Axiory portal: https://my.axiory.com/, or you can alternatively send them to support@axiory.com.

If there's an error with your ID or selfie, you can attempt to upload the documents up to three times. After three failed attempts, a 'Submit for manual verification' button will appear. Click on it, and our verification team will review your documents manually.

To open an account with Axiory, you must be at least 18 years old at the time of application.

W-8BEN (Individuals):
The W-8BEN form, or "Certificate of Non-Residency of Beneficial Owner for U.S. Withholding Tax," is required to certify that you are not a U.S. citizen or resident. This form exempts you from U.S. tax filings when opening an Alpha account with Axiory. Failure to submit this form will prevent you from using the Alpha account.

How to Submit W-8BEN (Individuals):
1. Log in to the Axiory portal and select the MT5 Alpha account.
2. Follow the on-screen instructions to complete and submit the W-8BEN form.

W-8BEN-E (Corporate Customers):
The W-8BEN-E form serves the same purpose as W-8BEN but is intended for corporate entities. It verifies non-U.S. residency and exempts corporations from U.S. tax obligations when adding an Axiory Alpha account.

How to Submit W-8BEN-E (Corporate Customers):
1. Contact our support team at support@axiory.com to express your intent to open an Alpha account.
2. Receive the W-8BEN-E form, fill it out using the provided sample, and return it to support@axiory.com.
3. Upon approval, you will receive confirmation to proceed with opening an Alpha account on the Axiory portal.

For detailed assistance, please contact our support team at support@axiory.com.
 

At the moment we offer 6 account types: Nano, Standard, Max, Tera, Zero and Alpha.
You can see the differences between these accounts on our website here axiory.com/trading-accounts/compare.

The minimum deposit is 10 USD. If you're using a Bank Wire Transfer the minimum deposit is 100 USD.

The minimum withdrawal amount at Axiory is 10 USD with the exception of Wire/Bank Transfers where the minimum withdrawal amount is 100 USD.
 

No, all of our accounts are using Floating Spreads to reflect the current situation on the market.

No, we do not offer cent accounts.

Yes, we do offer islamic/swap-free accounts. To request this type of an account, please contact your dedicated account manager or our support team on support@axiory.com.

In case your Demo account is inactive for 90 days, your Demo account will expire and will be removed from your account.

Yes, you can have multiple different trading accounts within your client profile. Each person can have up to 10 real accounts. If you wish to open more than 10 accounts, your application will be reviewed individually.
 

It’s not possible to change the account type of an already existing account. If you require a different account type, please log in to the Axiory portal and open an additional trading account.

It is possible to open multiple demo accounts. You can open various demo accounts according to your investment situation, such as account type, base currency  (USD, EUR), and investment amount. To open a demo account, please apply from  the demo account opening form.

If you select the same account type, you can trade at the same rates as with a real account.

To enable your camera for account setup:

For iPhone/iPad (iOS):

1. Open Settings.
2. Tap Chrome.
3. Turn on the Camera option.

For Android:

1. Go to Settings > Apps > Chrome.
2. Tap Permissions.
3. Enable the Camera permission.

Note: Settings may vary by device. For assistance, contact our customer support at support@axiory.com.
 

To generate a trading report from your MT4/MT5 account please log in to the trading platform and right-click on the “Account history”, set the time period and click on “Save report”.
To receive a trading report for cTrader platform, please contact our support team at support@axiory.com.

Yes, there may be an account maintenance fee under certain conditions:

- Active Usage: If deposits, withdrawals, fund transfers, or transactions occur within one year, no maintenance fee is charged.

- Dormant Account: If there are no deposits, withdrawals, fund transfers, or transactions for more than one year, a monthly maintenance fee of 5 USD applies.

- Multiple Accounts: If any of your trading accounts have activity within one year, no maintenance fee will be charged on other accounts.

For more information, please contact our support team at support@axiory.com.
 

Yes, you can. If you wish to reactivate your account after cancellation, please follow these instructions:

1. Log in to your Axiory portal (https://my.axiory.com/).
2. Click on the “Reactivation” button in the top right corner of the page.
3. Upload your updated documents if needed.
4. Click the "Submit" button.

 If you face any issues, please contact our support team at support@axiory.com.
 

The Axiory dormant account program is designed to manage inactive accounts and inform clients about their inactivity status. Inactive clients receive a series of newsletters reminding them to activate or reactivate their accounts within a specific timeframe to prevent account deactivation.

To change the balance of your demo account, follow these steps:

1. Log in to the Axiory portal:

https://my.axiory.com/login/ 

2. Navigate to Demo Account:
   - Click the "Change Balance" button next to your Demo account.

3. Enter Deposit Amount:
   - Input the desired amount you wish to deposit.

4. Complete the Process:
   - Click "Change Balance" to finalize the transaction.

By following these steps, you can adjust the balance of your demo account conveniently through Axiory portal.

To delete your trading account (LIVE/DEMO), follow these steps:

From a Browser:
1. Log in to the Axiory portal: Access Axiory portal on your browser.
2. Navigate to “Your Accounts”: Find the account you wish to delete and click "More actions".
3. Select "Close Account".

From a Mobile App:
1. Open Axiory Mobile App.
2. Navigate to the trading account you want to delete.
3. Tap the 3 dots button in the top right corner and choose “Close account".
 

To use the balance in your wallet account for trading, you must transfer funds from your wallet account to your trading account through the Axiory portal.

Wallet accounts cannot be created during the demo stage. You can create one by upgrading to the Light or Full stage.

Wallet accounts can only be opened in USD. Find out more information here.
 

You can only have one wallet account.

When you move the balance from a trading account with a bonus to a wallet account, the bonus will also be transferred along with it.

Bonuses cannot be transferred separately to a wallet account.

To log in to Axiory portal, follow these steps:

1. 
Desktop: Visit https://my.axiory.com/login/.
Mobile Version: Download the app and tap to open.

2. Enter your login information.

3. Use the registered email address and password provided in the "Axiory Portal Account Information Notification" sent to you when you opened your account.

To upload required documents on Axiory portal, follow these steps:

1. Access Axiory portal on your computer or mobile device.

2. Navigate to Customer Information/Change Request:

• Click on the human icon located in the top right corner of the screen.
• Select "Customer Information/Change Request".

3. Submit Documents:
Click the "Submit" button to upload your required documents.

To change your registered email address on Axiory portal, follow these steps:

On Computer:

1. Log in to Axiory portal.
2. Navigate to Profile & Settings:
   - Click on the human icon in the top right corner of the screen.
   - Select "Profile and Settings".

3. Initiate Email Change:
   - Click the "Request change" button next to your contact information.
   - Enter the new email address you wish to use and click "Submit".

4. Await Approval:
   - Your request will be pending approval. Wait for an email confirming the completion of the change.
   - Please note, further change requests cannot be processed until the current request is approved.

On Mobile:

1. Log in to the Axiory App.

2. Access Settings:
   - Tap on the 3 dots button at the bottom right corner.

3. Navigate to Email Settings:
   - Tap the settings icon in the top right corner of the screen.
   - Tap ">" next to the current email address.

4. Enter New Email and Apply:
   - Enter the new email address and tap "Submit for review".
   - Your request will be pending approval. Wait for an email confirming the change.
   - Note that further changes cannot be made until the current request is approved.
 

To change your registered phone number on Axiory portal, follow these steps:

On Computer:

1. Log in to the Axiory portal on your computer.

2. Navigate to Profile Settings:
   - Click on the human icon in the top right corner of the screen.
   - Select "Profile and Settings".

3. Initiate Phone Number Change:
   - Click the "Request change" button next to your contact information.
   - Enter the new phone number you wish to use and click "Submit for review".

4. Await Approval:
   - Your request will be pending approval. Wait for an email confirming the completion of the change.
   - Note that further change requests cannot be processed until the current request is approved.

On Mobile:

1. Log in to the Axiory App:
   - Open the Axiory App and log in.

2. Access Settings:
   - Tap on "..." at the bottom right corner.

3. Navigate to Phone Number Settings:
   - Tap the settings icon in the top right corner of the screen.
   - Tap ">" next to the current phone number.

4. Enter New Phone Number and Apply:
   - Enter the new phone number and tap "Submit for review".
   - Your request will be pending approval. Wait for an email confirming the change.
   - Please understand that further changes cannot be made until the current request is approved.
 

To change your registered address on Axiory portal, follow these steps:

On Computer:

1. Log in to Axiory portal:
   - Access Axiory portal on your computer.

2. Navigate to Customer Information/Change Request:
   - Click on the human icon in the top right corner of the screen.
   - Select "Profile and Settings".

3. Initiate Address Change:
   - Click the "Request change" button next to the address field.
   - Enter the new address you wish to use and click "Submit for review".

4. Await Approval:
   - Your request will be pending approval. Wait for an email confirming the completion of the change.
   - Note that further change requests cannot be processed until the current request is approved.

On Mobile:

1. Log in to the Axiory App:
   - Open the Axiory mobile app and log in.

2. Access Settings:
   - Tap on "..." at the bottom right corner.

3. Navigate to Address Settings:
   - Tap the settings icon in the top right corner of the screen.
   - Tap ">" next to the current address.

4. Enter New Address and Apply:
   - Enter the new address and tap "Submit for review".
   - Your request will be pending approval. Wait for an email confirming the change.
   - Please note, additional change requests cannot be processed until the current request is approved.

To complete the approval process, you must submit a document issued by a third party within the last three months that verifies your current address. Accepted documents include health insurance cards, utility bills, bank statements, and more (details provided in Axiory portal).

For instructions on using the mobile version of Axiory app, please refer to the app’s settings section.

To cancel a pending request, please reach out to our customer support team at support@axiory.com.

To log in to the Autochartist mobile app via Axiory portal, follow these steps:

1. Log in to the Axiory portal:
   - Access Axiory portal on your desktop.

2. Navigate to QR Code for Autochartist:
   - Click on the human icon in the top right corner of the screen.
   - Select "Customer Information/Change Request".

3. Get QR Code:
   - Click the "Show to QR code" button next to "Autochartist QR login code" to display the QR code.

4. Use Autochartist App:
   - Open the Autochartist app on your smartphone.
   - Tap "Log in with QR code".

5. Scan QR Code:
   - Use the app's scanning feature to scan the QR code displayed on Axiory portal.

This process enables you to log into the Autochartist mobile app securely through Axiory portal on your desktop. Please note, viewing the QR code is only available on the desktop version of Axiory portal.

To change your Axiory portal password, follow these steps:

1- Log in to Axiory portal

2- Go to Profile & Settings

3- Click on “Change password”

Alternatively, you can change your password without logging in, by following these steps:


1. Access the Client Zone.
   - Go to the Axiory portal and log in.

2. Initiate Password Reset:
   - Click on "Forgot your password?".

3. Enter Registered Email:
   - Provide your registered email address to receive a password reset link.

4. Follow Email Instructions:
   - Check your email for instructions on setting a new password.
   - Follow the provided link and prompts to create your new password.

By following these steps, you can successfully change your Axiory portal password, even if you have forgotten it.
 

The minimum withdrawal amount at Axiory is 10 USD with the exception of Wire/Bank Transfers where the minimum withdrawal amount is 100 USD.

We’re constantly updating the available payment options for our clients. You can review the list of currently available options here: axiory.com/trading-conditions/funding-methods.

1. Go to the Axiory portal.
2. Log in and click the DEPOSIT button.
3. Choose your preferred payment option and follow the provided instructions.

For assistance, contact us at support@axiory.com or via our Live Chat.
 

Depending on the payment options you have chosen, most withdrawals are processed within 1 business (however, very often it only takes a few hours). Card and wire withdrawals can take up to 3-10 business days.

All transactions will be converted to the base currency of your account based on the actual spot exchange rate in our bank for that day.

Most probably there was an issue with verifying the sender of these funds. Once we have reviewed this situation we will contact you via email to inform you of the situation and any possible further steps to take.

We take the safety of your funds just as seriously as you do. That’s why Axiory offers an extra security feature designed to make sure you are the only one who can access your money and that’s the 2-Factor Withdrawal Authentication. When turned on, each withdrawal request you make has to be confirmed by clicking a button in a verification mail sent specifically for this purpose. Unless confirmed, the request will not be submitted and your money will remain in your trading account.

In the Axiory portal, this function is disabled by default. To enable it, navigate to ‘Profile and Settings’, set ‘Withdrawal authentication via email’ to ‘Activated’ and save the change. That’s it, the function is now active!
 

Just proceed with your withdrawal request as usual. Once you input the amount you would like to withdraw from your trading account and hit the confirmation button, you will see a window instructing you what to do next.
You should receive an Axiory Withdrawal Request Confirmation email. To complete the submission of your withdrawal request, open the email and if everything checks out, finalize your request by clicking 'Confirm Withdrawal'. Your request will be submitted and processed by us within one business day as usual.
 

We don’t charge fees on withdrawals. However, we recommend checking with your bank if they charge any fees on bank transfers.

You can transfer funds between different platforms (MT4/MT5, cTrader) through the Axiory portal.

There is no fee for transferring funds, regardless of the amount transferred. However, the exchange rate will be applied when transferring funds between accounts with different base currencies.

Yes, transfers between accounts with different base currencies are possible. For transfers under 10,000 USD, a fee of 1% will be deducted based on the current FX rate.

Example: Transferring 100 USD from a USD account to an EUR account results in 99 USD being transferred to the EUR account after a 1% fee.

For transfers of 10,000 USD or more, fees are structured as follows:

- 0.75% for transfers up to 50,000 USD 
- 0.50% for transfers up to 100,000 USD 
- 0.20% for transfers up to 500,000 USD 
- 0.10% for transfers up to 1,000,000 USD 
- 0.05% for amounts exceeding 1,000,000 USD
 

No, direct deposits and withdrawals between other brokers and our company are not accepted. You must withdraw funds from your account with us and then deposit them into the other broker's account using your card or bank account.

To transfer funds between trading accounts:

1. Log in to the Axiory portal.
2. Click on "Transfer Funds" in the top right corner of the screen.
3. Select the account you want to transfer funds from and the account you want to transfer funds to.
4. Enter the transfer amount.
5. Once you see the message "The operation was completed successfully," the transfer is complete.

Please ensure the transferred funds are reflected in both Axiory portal and your trading account. Note that transfers between accounts with different base currencies will incur an exchange rate.
 

You can check all the available funding methods here: https://www.axiory.com/trading-conditions/funding-methods

*Please note that not all payment options are available for all countries.
* Tradit ltd. client cannot use card option.

For more detailed information on each funding method. If you have any questions, feel free to contact our support team at spport@axiory.com.
 

Transfers cannot be made from a person other than the account holder of the trading account.
To prevent money laundering, the name registered with us and the name of the transferor must be the same.
 

We cannot accept deposits or withdrawals from credit/debit cards or banks issued in countries where we do not currently provide service, including the United States.
 

Once the payment is complete, it will be reflected in your account immediately.

No, we don’t offer any crypto payment options at the moment. If crypto payments become available, we will inform you by email.

1. Log in to the Axiory portal.
2. Navigate to “Your accounts” then click on “More actions” then “Change leverage”
3. Choose a new leverage ratio and save changes.

Leverage limits are based on equity across all of your accounts, not account balance, to protect against market fluctuations. You can check all leverage limits here: https://www.axiory.com/trading-conditions/leverage.

Leverage specifics vary; You can check all symbols’ specifications here: https://www.axiory.com/markets.

This feature automatically adjusts leverage to the maximum available based on total equity across active accounts, visible in trading account details.

Yes, it mirrors live account functionality.

Configure email settings via bulk leverage settings; individual account settings cannot disable notifications.

Automatic changes occur under "Top Leverage” Adjustment Mode based on total equity across your live account.
We reserve the right to change leverage under special circumstances such as high-impact economic news.
 

View maximum leverage details on your trading account's details page in the Axiory portal.

If you trade across multiple accounts or maintain high leverage positions, we recommend reviewing the effective margin of each trading account. You may need to adjust your leverage settings accordingly through the Axiory portal to align with the new maximum leverage based on total equity.

Yes, we will notify you via email if there are any changes to your leverage settings due to this update. It's important to monitor your email for communications regarding these adjustments.
 

- MT4/MT5: Trading pauses briefly during rollover periods:
- Summer: Tuesday to Friday, 23:59 to 00:04 (GMT+3)
- Winter: Tuesday to Friday, 00:59 to 01:04 (GMT+2)
  
- cTrader: Check specific currency pair trading hours via the "Symbol Window" by right-clicking the pair.
 

Yes, scalping is allowed.

Margin Call: Triggered if the margin level falls below 50%, except for Max and Zero accounts where it is set at 30%.
Stop-Out Rule:

• MT4/MT5: Positions are stopped out if the margin level falls below 20%.
• cTrader: Uses Smart Stop Out to maintain margin at or above 20%.

For Max and Zero accounts stop-out is set at 0%.

cTrader's Smart Stop Out is a risk management feature that minimizes losses by partially closing only the largest losing position to maintain margin levels, rather than fully closing positions, which helps protect the trader's account balance.
 

Yes, hedging is allowed.

No, margin call rules do not apply.

There are no restrictions; Expert Advisors (EAs) can be used freely. However, we don’t provide support for EAs, any issues faced must be checked with the EA developer.

At the moment we offer 3 platforms, MetaTrader 4, MetaTrader 5 and cTrader.

You can change your account passwords for MT4, cTrader, and MT5 on both the computer and mobile versions of the Axiort portal (Client Zone). Here’s how:

For MT4 and MT5 Accounts:

1. Log in to Axiory portal:
   - Access Axiory portal on your computer or mobile app.

2. Select Account:
   - Choose the MT4 or MT5 account for which you want to change the password.

3. Change Password:
   - Click or tap "Change" under "Account Number Password".
   - Enter your new password and confirm by clicking or tapping "Change Password".

For cTrader Accounts:

1. Reset Password:
   - If you need to change your cTrader password, reset it here: (https://id.ctrader.com/reset).
   - Enter your registered email address to receive a password reset link.

2. Follow Instructions:
   - Check your email for instructions on setting a new password for your cTrader account.
 

To log in to MT5 on your iPhone or iPad, follow these steps:
1. Launch the MT5 Trader app.
2. Tap "Settings" at the bottom right of the screen.
3. Tap the area circled in a square, then tap the "+" icon.
4. Search for "Axiory" and select "Axiory Global Ltd."
5. Tap on "Server" and select the appropriate server (Axiory-Live or Axiory-Demo).
6. Tap "Sign in" to log into your account.
 

To log into MT5 from your computer:
1. Install MT5 from the Axiory website. https://www.axiory.com/platforms/mt5
2. Launch MT5 and click on "File" - "Log in to trading account."
3. Enter your login ID (trading account number) and password.
4. Select the appropriate server (Axiory-Live or Axiory-Demo) or enter “mt5live.axiory.com” for Axiory-Live account or “mt5demo.axiory.com” for Axiory-Demo account.
 

To place a market order in MT5:
1. In the Market Watch, right-click on the desired currency pair and select "New Order."
2. Ensure the order type is set to "Market Order."
3. Enter the lot size/quantity then click "Sell Market" or "Buy Market" to execute the order.
 

To place a limit order or stop-limit order in MT5:
1. Right-click on the desired currency pair in the Market Watch and select "New Order."
2. Under "Type," choose "Pending Order."
3. Select "Type" (Buy Limit, Sell Limit, Buy Stop, Sell Stop).
4. Enter the price, quantity, and optionally set take profit and stop loss levels.
5. Click "Place Order" to confirm.
 

Your MT5 login ID is a 7-digit trading account number that starts with 2. You can find it in your account information email or by logging in to the Axiory portal.

To switch from a demo account to a real account on MT5:
1. Launch MT5 and click on "File" - "Log in to trading account."
2. Enter your real account login ID and password.
3. Select the appropriate server (Axiory-Live) and click "Sign in" to access your real account.
 

No, the time displayed in MT5 and MT4 is London standard time (GMT+2 during winter time and GMT+3 during daylight saving time ‘summer time’). 

To display a specific currency pair in the MT5 quote column:
1. Right-click within the Market Watch and select "Symbols."
2. Locate the currency pair you want and click "Show Symbol." The pair will now be visible in the Market Watch.

These steps should help you navigate and use MT5 effectively on both mobile devices and computers. If you have further questions, feel free to contact our support team or refer to the official MT5 documentation.
 

A read-only password allows viewing access only. It's useful for preventing accidental operations or when showing your account to a third party.
 

To display all currency pairs:
1. Right-click within the Market Watch area.
2. Select "Show all" to display all available currency pairs.
 

You can view historical charts by pressing the "Home" key on your keyboard or by scrolling left to right on the chart. Make sure to turn off auto-scrolling when viewing past charts. 

Alternatively, you can also download historical data from our website (selected symbols): https://www.axiory.com/trading-conditions/negative-balance-protection.
 

Yes, limit and stop orders will remain valid and execute when the specified price levels are reached, even if MT5 is not actively running.

To stop auto-scrolling on the chart:
1. Click on the auto-scroll button indicated by an arrow pointing to the right direction.
2. Toggle the button to the off position to disable auto-scrolling.

To generate trading reports in MT5 for tax purposes:
1. Log in to MT5 and navigate to the "Toolbox" screen.
2. Click on the "Account History" tab.
3. Right-click within the "Account History" list and select "Report".
4. Specify the period required for your tax report.
5. Choose Excel (XML) or HTML format and save the report for tax filing.
 

To log in to MT4 from your iPhone/iPad:
1. Download MT4 for iPhone/iPad Trader from our website or App store. 
2. Launch MT4 on your device and tap "Settings" at the bottom right.
3. Tap the area circled in a square to add a new account.
4. Click on "Login to an existing account".
5. Enter the server name (e.g., "AxioryAsia") and select the correct server from the list.
6. Enter your login ID and trading password.
7. Tap "Sign in" to access your account.
 

To generate a trading report for tax purposes in MT4:
1. Log in to MT4 and navigate to the "Terminal" screen.
2. Click on the "Account History" tab.
3. Right-click within the "Account History" list and select "Save Detailed Report".
4. Save the report in HTML format and use it for tax filing.

To find your MT4 login ID:
- Log in to the Axiory portal (Client Zone) or check the real account login information email sent when you opened your account.
 

  - Launch cTrader and click on "Login" in the top right corner.
  - Enter your account credentials (cTID and password).
  - Select the server provided by your broker and click "Sign In".

  - Yes, you can download the cTrader mobile app from your app store.
   - Log in using your account credentials (cTID and password).
 

  - Log in to cTrader.
  - Click on your account name or profile picture.
  - Select "Change Credentials" and follow the prompts to set a new password.

- Open the trade by clicking on the "Place order" button on the right side of the page or right-clicking on a symbol in the Market Watch and selecting "New Order".
- Choose "Market Execution" as the order type, enter the volume, and click "Buy" or "Sell".
 

 - Yes, cTrader supports custom indicators.
 - You can import or develop your own indicators using the cTrader Automate (formerly cAlgo) button.
 

 - Yes, we offer the option to open a demo account on cTrader platform.
 - You can practice trading with virtual funds before trading with real money.
 

   - Right-click anywhere on the chart and select "Set price alert".
   - Set your desired price level and choose the price alert settings of your preference.
 

To conduct demo trading with your Max account on MT4, follow these steps:

- Stocks Eligible for Demo Trading: Only stocks displayed on the platform with "_max" in their name can be traded in demo mode. These stocks are specifically designated for demo trading purposes on the Max account with MT4.
 

No, we do not offer customer support over the phone. For assistance, please contact us through our live chat, by email at support@axiory.com, or fill in the relevant contact form.
 

Live chat support is available Monday to Friday from 9:00 to 17:00 GMT+2. If the chat is busy or outside of these hours, please use our inquiry form for assistance at https://www.axiory.com/who-we-are/contact-us.
 

If live chat is unavailable or outside of business hours, please contact us using our inquiry form available here.
 

Yes, Axiory Global is regulated by the Financial Services Commission of Belize (FSC), under License No. 000122/8. For more information, please visit our website: https://www.axiory.com/why-axiory/license.

Tradit Ltd is regulated and authorised by and under the strict supervision of the FSC, license No. GB21026376.

Both entities are owned by brand name “Axiory Global Limited”.
 

Regardless of the type of account, customer funds are managed separately from our company's funds at a trustee bank. Funds received from customers via credit card payment agencies or other collection agencies are first deposited into our corporate account and then transferred to a trust account for safekeeping.

At Axiory, your security is our number one priority. We employ measures such as segregated accounts, third-party auditing, and membership in the Financial Commission to ensure the safety of your funds and transactions. Learn more about our security measures here.
 

Axiory maintains complete transparency by providing access to trading statistics, including execution times and slippage, as well as disclosing trading costs such as spreads and swaps upfront.
 

Axiory utilizes advanced technology with platforms like MT4, MT5, and cTrader, along with mobile trading capabilities. Our servers are strategically located in Equinix co-location centers, ensuring fast and reliable trade execution.

We employ the highest levels of data encryption and offer two-step verification for enhanced security. Regular hack-testing and proactive monitoring for phishing threats are also part of our security protocols. We encourage clients to use strong passwords and avoid sharing sensitive information. For more information, you can always review our Privacy Policy.

Maximum leverage we offer is 1:2000 on our Max account type.

Negative balance protection is one of our risk management features which serves as a precautionary measure preventing our clients from losing more money than they deposited. Should clients’ trades result in negative balance, it is then reset to 0.

Stop loss is an order to close an already opened position at a price that is less profitable in order to limit the possible high loss. Once this price limit is reached, your order will be closed at the next best available price.

Take profit is an order to close an already opened position at a price that is more profitable than at the time the order has been placed. Once this price limit is reached, your order will be closed.

Stop out comes into play when the margin level of your account falls below 20%. Stop out is a process that aims to decrease the margin of your account by closing positions. Which positions are closed depends on the trading platforms’ server and how it’s been programmed to work. Stop out behaves differently in trading platforms, and for sure, it works differently in MT4 and cTrader. You can find more information on stop out here: Negative Balance Protection.

This functionality allows you to close 2 opposite positions of the same trading instrument at the same time, using only one spread.

This functionally allows you to close multiple opposite positions of the same trading instrument at the same time.

Leverage allows you to open bigger trading positions as this functionality multiplies your balance. Please note that while leverage does allow you to make larger profits, it can also incur more risk of larger losses.

Axiory aims to provide clients with the best platform bridging pricing available and to get all orders filled at the requested rate. However, there are times when, due to an increase in volatility or volume, orders may be subject to slippage. This most commonly occurs during fundamental news events.

The volatility in the market may create conditions where orders are difficult to execute, since the price might be many pips away due to the extreme market movement. Although the trader is looking to execute at a certain price, the market may have moved significantly and the order filled at the next best price or the fairest market value. Similarly, increased volume may also result in slippage if sufficient liquidity does not exist to execute all trades at the requested rate.

More information about trading execution risks can be found here:
https://www.axiory.com/assets/doc/Trading_Execution_Risks.pdf
 

CFD spreads represent the difference between the buying (ask) and selling (bid) prices. Swap points refer to the overnight interest rate applied to positions held after market close. For detailed information on spreads and swap points for different asset classes, please check the links below:

- Stock CFDs
- Stock Index CFDs
- Energy CFDs
- Metals CFDs
 

The leverage available for CFDs varies depending on the product and broker's terms. For specific leverage details, please refer to our Leverage page. It's important to note that the leverage set when opening your account might not apply to CFD trading.

No, CFDs do not have expiration dates. Instead, any fees or costs, such as rollovers, swaps, and spreads, are treated as price adjustments. In contrast, expiration dates are relevant to futures and options trading, where positions are automatically settled upon reaching maturity.

The leverage for trading gold and silver CFDs is fixed at 1:100, regardless of the leverage set when opening your account. 

When trading CFDs on stocks, holders of long positions may receive dividends equivalent to the dividends paid on the underlying stock. Conversely, holders of short positions may be required to pay the equivalent amount of dividends.

Yes, CFDs allow traders to profit from both rising and falling prices. Short selling CFDs involves selling an asset that the trader does not own with the aim of buying it back at a lower price, thereby profiting from a price decline.

Generally, there are no specific restrictions on the number of CFD positions a trader can hold simultaneously. However, margin requirements, available funds, and risk management practices should be considered when managing multiple positions.

A long CFD position is taken when a trader expects the price of the underlying asset to rise, aiming to profit from the increase in value. In contrast, a short CFD position is taken when a trader expects the price of the underlying asset to fall, aiming to profit from the decrease in value.

To view transaction details for your linked account, follow these steps:

1. Access Reports:
   - Navigate to Reports on your trading platform.

2. Run Trader Transactions Report:
   - Select "Trader Transactions."
   - Enter your account number in the PIN# field.
   - Click "Run Report."

Please note:
- Ensure there are no extra spaces before or after your account number when entering it.
- Open positions will not be displayed in this report.
- Data is updated once a day, so it may not reflect the latest information instantly.
 

You can start earning with Axiory's partner programs by introducing traders to Axiory. Earn recurring commissions on trades.. Learn more about our partner programs here.

Axiory offers comprehensive marketing support, including ready-to-go landing pages, banners, and full support for seminars and events. Partners benefit from a dedicated marketing team to maximize their outreach and success.

Axiory guarantees timely payments to partners, ensuring transparency and reliability in all financial transactions. Payments are structured based on flexible and competitive rebate plans designed to fit partner needs.

Yes, partners can earn bonuses for referring both traders and new partners to Axiory. Benefit from bonuses tailored to reward successful referrals and build a network of sub-affiliates and introducing brokers.

The Lot Rebate Plan allows partners to earn per traded lot, along with recurring commissions. This plan is designed to provide flexible and lucrative earning opportunities for partners.

Axiory offers free Forex calculators to help traders calculate various trade costs. These calculators include margin calculators, currency conversion calculators, pip calculators, swap calculators, and profit calculators. They are essential for managing risk and planning trades effectively.

Axiory provides a free economic calendar that tracks upcoming economic events and data releases. Traders can use this tool to stay informed about key events that may impact market movements, allowing for informed trading decisions.

Autochartist is a renowned technical analysis tool available as an MT4 and MT5 plugin at Axiory. It helps traders identify potential trading opportunities by automatically scanning markets and generating trading signals based on chart patterns and technical indicators.

Axiory supports MT4 custom indicators, allowing traders to enhance their technical analysis capabilities. Traders can create their own custom indicators or choose from Axiory’s library of pre-existing indicators to suit their trading strategies.
 

The Strike Indicator is a sophisticated mathematical tool designed to identify the beginning of market trends. This tool helps traders anticipate market movements early, providing a potential advantage over other traders in identifying profitable trading opportunities.

Currently, MetaQuotes offers only paid signals, which means there are no free signals available.

No, each signal can only be used for one trading account. Signals cannot be shared across multiple accounts simultaneously.

No, signals are not available for use on demo accounts. They are only accessible and functional on live trading accounts.
 

If you are logged into the platform with a demo account, signals will appear grayed out and cannot be selected. Signals are functional only on live accounts.
 

No, it is not possible to subscribe to signals directly via the MT4/MT5 web platform. Signal subscriptions must be done through the desktop versions of MT4/MT5.

No, subscribing to and using signals is not supported on the mobile app versions of MT4/MT5. Signal functionality is limited to the desktop versions.

Yes, it is possible to subscribe to and use signals on the Mac versions of both MT4 and MT5 platforms.

No, signals require a VPS subscription for optimal performance. Without a VPS, there may be synchronization issues with signal provider actions, potentially affecting trade execution.

No, you cannot withdraw funds charged to your MQL5 account. Only earnings, such as profits from signal development, can be withdrawn. For more details, refer to the official MQL5 Help documentation.

No, cancellation of charges to MQL5 services is not supported. Please consult the official MQL5 Help documentation for further information.

To pay for signals, navigate to the person icon in the upper right corner of the MQL5 site, then click on "Account" > "Charge MQL5 Services". There, you can select from various payment methods available.

You can view the signals you have subscribed to in two ways:
1. In the Signals tab of your trading platform.
2. On the MQL5 website under Signals > My Subscriptions.

These options allow you to monitor and manage your signal subscriptions effectively.
 

Yes, stop loss and zero cut settings are applied when using signals to manage risk during trading.
 

Yes, it is possible to use a signal with a smaller balance. Signals employ a proportional allocation system based on a specified percentage, factoring in currency conversion rates and leverage values of the signal. For detailed information, please refer to the official MQL5 documentation.

Initially, synchronization between the signal provider and subscriber accounts occurs only if the signal's total floating profit is zero or negative. If the provider has floating profit, the subscriber must manually synchronize accounts after assessing associated risks. Refer to the official MQL5 documentation for more details.

Signals adjust based on deposit allocation percentages, considering currency and leverage differences. If there's insufficient balance, synchronization cannot occur. You can adjust settings like "Stop if margin falls below" to manage this. Changes in leverage automatically adjust position volumes during the next synchronization.

If the signal provider isn't actively trading, updates won't occur for subscribers. Ensure the provider is actively trading to receive real-time updates on your subscribed signal.
 

Signals with leverage settings exceeding 1:500 cannot be sold for subscriber protection. However, subscribers can use signals with 1:500 leverage or higher on their accounts. Refer to the MQL5 Signals service Terms of Use for details.
 

Signals execute trades at the subscriber's leverage settings, not the provider's. If the subscriber's leverage exceeds the provider's, additional margin may be required to open positions. 
 

Yes, signals can be used with different brokers. However, differences in price and order execution may affect trade outcomes, even if stop loss and take profit levels are set. Refer to the signal setup guidelines for more details.
 

If a signal provider disables a signal, your subscription will be automatically canceled, and you will receive notification from MQL5 via email.
 

Signal transactions are executed at the subscriber's leverage, not the provider's. For Axiory products like XAUUSD and XAGUSD with fixed leverage, trades are conducted according to Axiory's fixed leverage of 1:100, regardless of the provider's conditions.
 

Yes, signals can be used with accounts that have a credit bonus. Credit bonuses do not affect the balance used for signal setup but contribute to available margin for trading. Refer to the signal setup screen for specific details, including maximum margin utilization rates and margin thresholds including credit bonuses.

Yes, you can become a signal provider. For detailed instructions and requirements, please refer to the official MQL5 Help documentation.

No, Axiory does not provide compensation for losses incurred due to signal malfunctions. Signals are provided by MetaQuotes, and any issues or losses related to signal usage should be addressed through MetaQuotes support channels.

The latest you can register is May 5th, as this will give you enough time to complete all required quests by the campaign's end on May 9th.

Yes, the Alpha account type is excluded from the Axiory Spring Cashback Campaign and is not eligible for cashback rewards.

1. Make Your First Deposit: Deposit funds into your live account to activate participation.
2. Complete the Quests: Track your progress in the Axiory portal and complete all required quests.
3. Receive Your Cashback: Receive your cashback in your Axiory Wallet after completing all quests by May 9th.

Cashback will be calculated based on trades made throughout the campaign period and credited once all quests are completed. The campaign includes the following quests, which can be completed in any order:

• First Trades: Open and close five trades.
• Explore Currency Pairs: Open trades on at least three major currency pairs (AUDUSD, EURUSD, GBPUSD, NZDUSD, USDCAD, USDCHF, USDJPY).
• Explore Indices: Open trades on at least two Index CFDs like NSDQ, S&P500, or NIKKEI.
• Trading Consistency: Trade for five consecutive days, placing at least one trade each day. (Weekends do not count.)
• Create Your Wallet: Create an Axiory Wallet to manage your rewards.

Yes, you can complete multiple quests simultaneously as long as the conditions for each quest are met. For example, opening and closing trades can count towards both the "First Trades" and "Explore Currency Pairs" quests.

If you don’t meet the eligibility requirements, the campaign badge will not appear in the Axiory portal, and you will not qualify for cashback rewards.

For Quest 4: Trading Consistency, trades must be placed on five consecutive days. Keep in mind:

• Weekend trades do not count (Example: If you trade on the first day on Thursday, you will need to trade until the following Wednesday, excluding Saturday and Sunday.)
  • Example 1: Trade for 5 consecutive days from Thursday to the following Monday → Only 3 days are counted
  • Example 2: Trade from Thursday to the following Wednesday, excluding Saturday and Sunday → Counts as 5 days
• Transactions are tracked in UTC (Coordinated Universal Time).

No, demo account trading is not eligible for the campaign's quests or cashback rewards. Only live account trading counts.

Yes, if you make 5 trades (open and close) on major FX pairs, you can complete both Quest 1 and Quest 2 simultaneously, as each trade counts toward the completion of any quests that require opening trades.

No, customers who registered and completed their FTD before the campaign period are not eligible to participate.

No, there is no minimum lot size.

Yes, you can withdraw it. There is no withdrawal fee for withdrawals of 20,000 JPY/200 USD/200 EUR or more. For withdrawals of less than 20,000 JPY/200 USD/200 EUR, a withdrawal fee of 1,000 JPY/10 USD/10 EUR will be charged per transaction.

No, there is no minimum position holding time required to complete the quests. However, please note that for Quest 1, you need to close your positions to complete it.

If you are not eligible to participate, the campaign badge will not be displayed in the Axiory portal. For example, if you have already made your first deposit before the campaign started or if you registered after May 5th, the campaign badge will not be displayed.

No, weekend transactions do not count. (For example, if you trade on the first day on Thursday, you will need to trade until the following Wednesday, excluding Saturdays and Sundays.)

Once you join the campaign, you can easily track your progress and cashback eligibility through the Axiory portal Client Zone. Here’s how it works:

• Track your quests: You’ll be able to see all the quests you’re participating in and track which ones you’ve completed.
• Cashback eligibility: Your eligibility for cashback will be visible, but the exact cashback amount won’t be displayed right away. It’s calculated based on your trades throughout the campaign period.
• Final cashback amount: At the end of the campaign, we will calculate your total cashback (up to 674 USD) and send the final amount to you via email within 2 weeks after the campaign ends.

The cashback you earn during the campaign is based on your account type. Here's how much you can earn per trade, depending on the platform you use:

• STANDARD Account:
  • MT4: 1.00 USD per lot
  • cTrader: 0.50 USD per lot
• ZERO Account:
  • MT4: 1.00 USD per lot
  • MT5: 1.00 USD per lot
  • cTrader: 0.50 USD per lot
• MAX Account:
  • MT4: 4.00 USD per lot
  • cTrader: 2.00 USD per lot
• NANO Account:
  • MT4: 1.00 USD per lot
  • cTrader: 0.50 USD per lot
• TERA Account:
  • MT5: 1.00 USD per lot
• ALPHA Account:
  • No cashback for this account type

• New to Axiory: If you don’t have an Axiory account yet, open a live account and make your first deposit during the campaign period to qualify.
• Demo Account Users: If you're upgrading from a demo account to a live account and complete your first deposit during the campaign, you're eligible. For Grace Period users, complete identity verification within 14 days of your deposit.
• Live Account Holders: If you already have a live account but haven't made your first deposit, make your deposit during the campaign to qualify.